FAQs

How can Buckeye Business Products offer such great prices?

First of all, Buckeye Business Products has created an innovative, fully-integrated production process in its state-of-the-art production facility that allows it to produce thermal labels and ribbons at the lowest possible costs. It then sells those products to you, the end-user, cutting out several middle-men and the cost associated with them. The company passes the savings on to you.

Ordering/Shipping Questions:

Can I establish credit terms and order without a credit card?

Absolutely, Buckeye Business Products extends credit terms to its customers based on eash customer’s credit worthiness.

Can I order in small quantity or broken case quantities?

Unfortunately, in order to control shipping and handling charges and continue to offer the lowest prices in the industry, the company cannot sell items in increments other than full case quantities. Consult your Sales Representative to find out the standard case quantity for the many products Buckeye Business Products offers.

How long will it take to receive my labels?

Generally, orders for stock items will arrive within one to five business days from the date the order is placed. Shipping times can vary depending on your location. For items that are not in stock, your Sales Representative can give you an estimated delivery date.

What is your return policy?

Product returns will only be accepted with a valid Returned Goods Authorization (RGA) number conspicuously displayed on the outside of the returned package. To obtain an RGA number, please contact your Sales Representative.

Product Questions:

What is the difference between Thermal Labels and Direct Thermal Labels?

The main difference is direct thermal printing does not use a ribbon. Direct thermal printing does require the use of special heat sensitive substrate material. The printer head activates the heat sensitive coating on this material forming a black image. Thermal transfer printing uses a ribbon from which ink is transferred under heat and pressure to the substrate.

Do I need a ribbon in my printer?

Ribbons are used only with thermal transfer labels not with direct thermal labels.

What are the key factors in selecting a ribbon?

There are several important factors to consider when selecting a ribbon:

    • Ribbon width
      The ribbon width should extend past the edge of the label material to prevent damage to the print head from abrasion by the label material. For example, a 2.5 wide label would require a 3 inch wide ribbon. Many ribbons are actually larger than their specified width (4 inch ribbons, for example, are typically 4.33 inches wide).
    • Ink Configuration (IN or OUT)
      Specify the brand of printer when you purchase ribbon to assure ribbons are wound in the correct configuration – either ink side wound “in” (also called “coated side in” – CSI) or ink side wound “out” (also called “coated side out” – CSO).

      • Roll Core Size
        Confirm the inside core diameter for the brand printer you own
        Typical desktop unit: 0.5 inch ID cores
        Typical table top unit: 1 inch ID cores
        Be sure to confirm the ribbon is designed for your printer brand as some cores also have special slots in the core to fit in ribbon feed mechanism.
      • Roll Length
        Roll length equates to maximum roll diameter. All printers have a maximum roll diameter that they can accept.